Delete Your Account

Overview

Frontlines EduTech Private Limited ("Frontlines EduTech", "we", "our", or "us") lets you request deletion of your Frontlines EduTech account and the personal data linked to it at any time. This page explains how to make a request, what is deleted, what we may keep, and how long it takes.

These steps apply to the Frontlines EduTech mobile app (iOS and Android) and the Frontlines EduTech website. Your phone number is your account identifier, so we use it to verify who is asking.

Option 1: Delete from the app

If you can still open the app:

1. Log in to the app with your registered phone number.
2. Open Profile.
3. Scroll to the Account deletion section and tap Delete Account.
4. Optionally tell us why you are leaving, then tap Submit Request.

You can track the status of your request (Pending, Approved, Rejected or Cancelled) in the same section, and cancel a pending request at any time.

Option 2: Request deletion without the app

If you have uninstalled the app or cannot log in, email us from the address registered on your account, or tell us the registered phone number:

Email: support@frontlinesedutech.com

• Use the subject line "Account Deletion Request".
• Include your registered phone number and your full name.
• We may ask you to verify your identity before processing the request.

We will confirm by email once your request has been received.

What happens after you request deletion

• Your request is reviewed and processed within 1 week. You will be notified of the outcome.
• Your account stays accessible until the request is processed, and you can cancel it during this time.
• Once approved, your account and associated personal data are permanently deleted within 30 days of the verified request.
• Backups and system logs are purged within a further 30 days.

If a request cannot be approved, for example because we could not verify your identity, the status shows as Rejected and you can submit a new request.

Data that is deleted

When your request is approved, we delete the personal data linked to your account, including:

• Profile details: name, email, phone number, date of birth, gender and education or work details.
• Learning activity: enrollments, progress and quiz or assignment records tied to your account.
• Certificates, wallet and coins balance, and notification preferences or device tokens.

Data we may keep

Where the law requires it, we keep certain records only for as long as required, for example payment and invoice records for tax and accounting, and records needed to resolve disputes or prevent fraud.

Anything we keep is limited to what is necessary and is deleted when the required retention period ends.

Contact us

For questions about account deletion, your personal data or this page, contact:

Frontlines EduTech Support
Email: support@frontlinesedutech.com

See also our Privacy Policy for how we handle your personal data.