Cancellation & Refund Policy

1. No Cancellations for Digital Products

All purchases of digital learning products are final and cannot be cancelled once the transaction is completed, except where a refund is expressly allowed in this policy. This includes, but is not limited to:

• Online courses and learning modules
• Digital downloads, PDFs, notes, and recordings
• Assessments, test series, assignments, and premium content
• Subscription plans and recurring subscriptions
• Live classes, webinars, workshops, and event enrollments
• Other digital goods or services providing immediate access

2. Refunds for Digital Courses (7-Day Refund Window)

Frontlines EduTech offers refunds only within 7 days from the date of purchase and only if access to the course has not been extensively used.

You may request a refund within 7 days if:

• You are not satisfied with the course
• You wish to cancel the purchase due to a change of mind
• You have not violated any usage or access rules
• Your request complies with applicable laws and this policy

Once the 7-day period has passed, no refunds or cancellations will be issued under any circumstances, except where legally required or where a case falls under Section 3.

This applies to:

• Online courses and learning programs
• Live or instructor-led sessions
• Downloadable materials and recordings
• Subscription plans
• Digital tools, tests, or academic modules

Please review all course details, previews, curriculum, and FAQs before purchasing.

3. Exceptions – Refunds & Error Correction

Outside the standard 7-day refund period, Frontlines EduTech may issue a refund or corrective action only under the following limited circumstances:

• Technical failure on our side that prevents the delivery of the purchased course/product for an extended period and cannot be resolved within a reasonable timeframe
• Technical issues or payment errors that prevent access to the purchased product, verified by our support team
• Duplicate payments for the same product/plan
• Fraudulent or unauthorized transactions, confirmed after internal verification and payment gateway investigation
• Refunds mandated under applicable Indian law or regulatory requirements

Any exception-based refund request must include valid evidence and supporting documents.

If you believe your case qualifies, please contact us with complete details. All requests will undergo internal review, and refunds will be approved only if they fall under the above exceptions.

4. Refund Processing & Timelines

If a refund request is approved:

• Refunds are processed only to the original payment method (UPI, card, bank, wallet, etc.)
• Refunds are initiated through our payment partner (such as Razorpay or any other authorized payment gateway) or via bank transfer
• Estimated timelines (subject to your bank/payment provider):
  • Net Banking: 2–5 business days
  • Credit/Debit Cards: 5–10 business days
  • UPI: 2–7 business days
  • Wallets: 1–7 business days

Please note:

• These timelines are indicative and depend entirely on your issuing bank or payment provider.
• Frontlines EduTech cannot control or accelerate bank-side processing times.
• Actual settlement time depends entirely on your payment provider or issuing bank.

5. Live Classes, Workshops & Rescheduling

All enrollments for online live classes, workshops, or instructor-led sessions are final and non-refundable except as described in Sections 2 and 3. However, at our discretion, Frontlines EduTech may:

• Reschedule a session and notify all enrolled learners
• Provide access to a recording of the session (if available)
• Offer an alternative batch or session, where feasible

Such arrangements do not entitle learners to cancellation or refund unless the case falls under Sections 2 or 3.

6. Chargebacks & Disputed Transactions

If a customer raises a chargeback or payment dispute with their bank or card issuer:

• We will provide proof of purchase, access logs, and delivery records to the payment gateway and bank.
• Until the dispute is resolved, the learner's account or course access may be temporarily suspended.
• If the bank resolves the dispute in the customer's favor, we will follow the directions of the bank/payment processor.
• Deliberate misuse of chargebacks may result in permanent account restrictions.

7. How to Request a Refund or Raise a Dispute

For cancellation, refund, or dispute-related inquiries, contact our Support Team:

To initiate a refund, please email us at:

Email: support@frontlinesedutech.com

Subject: Refund Request – [Order ID / Transaction ID]

Please include:

• Your registered name and email
• Order/transaction ID
• Purchase date
• Registered email/phone number
• Reason for refund request
• Description of the issue
• Proof of payment (screenshot if possible)
• Any relevant error messages, supporting screenshots, or documents

We aim to acknowledge all valid refund requests within 3 business days and provide a resolution as soon as reasonably possible, as per this policy and payment-gateway compliance.

8. Payment Gateway, Banking & Regulatory Compliance

Frontlines EduTech processes payments via reputable payment gateways and banks. All refunds, chargebacks, and dispute resolutions follow:

• Payment gateway policies (e.g., Razorpay)
• Partner banks' dispute guidelines
• Indian law
• RBI rules and digital transaction standards

We may share relevant transaction details with the payment gateway or bank solely for the purpose of resolving refund or dispute claims.

Frontlines EduTech maintains all required merchant policies including Terms of Use, Privacy Policy, and this Refund & Cancellation Policy, as required by our payment partners and banking entities. Refund processing and dispute handling are subject to payment gateway and bank rules, and we will comply with all applicable laws.

9. Changes to This Policy

This policy may be updated periodically to reflect changes in:

• Legal requirements
• Banking or payment norms
• Our services and offerings

Any significant updates will be posted on this page with a revised effective date. The most recent version will always be published on this page with the updated date.

10. Governing Law

This policy is governed by the laws of India, unless otherwise required under applicable legislation.

11. Contact Us

For any questions or refund-related concerns, you may reach us at:

Frontlines EduTech Private Limited

Email: support@frontlinesedutech.com

Website: https://upskill.frontlinesedutech.com